Shipping Policy

We ship all items from our Collingwood Store. Items take approximately 4-8 days to ship. This allows us to pack your item securely and carefully to ensure it arrives in one piece for your space. Due to the range in sizes of pieces, some larger items may take up to 14 days, depending on your location and courier services available.

Orders can be picked up from our store during opening hours after you receive a 'ready for pick-up' email from us. 

What are the costs for delivery?

For any orders a charge of $10 for standard postage and $15 for express service.

Unfortunately, we currently do not ship internationally. For any enquiries by international designers on pieces we stock, please email


You may cancel your order at any time prior to shipment and incur no charge whatsoever. Please email to notify us on any cancellations and any subsequent refunds. 

Ma House also reserve the right to refuse and order if we suspect that the order has been paid for under fraudulent means. Our website has fraudulent

When will my purchase arrive?

Ma House provides you with tracking number so you can view the progress of your order. The time indicated starts from when the goods leave our dispatch. You can usually expect your order to be dispatched within 48 business hours. 

Please note that due to covid-19 restrictions, holiday periods throughout the year, and any changes in the delivery service that we employ, may impact your delivery time. These delivery times are only an estimate, however we will endeavour to have your parcel arrive safely and in a timely manner. Please make sure you enter in your delivery address accurately as we cannot take responsibility for incorrect/stolen/missing deliveries in these cases. 

If your parcel hasn't arrived in the expected time frame, please email the team at and we will assist you in anyway we can. 

    Australia Post Standard, from time of dispatch:

    • Same state: 1–4 business days 
    • Interstate (metro to metro): 2–8 business days

    Australia Post Express, from time of dispatch

    • Same state :1–4 business days

    In anticipation of this year's busy holiday season it is best that you make your purchase in a timely manner to ensure that your order arrives to you on time. 

    As we are using Australia Post for our deliveries please refer to the link below for cut off dates for the holiday period to help you get orders delivered by the 24th December.

    Delivery conditions

    We recommend that you choose a delivery point where someone will be available to take delivery of your purchases.

    Our parcels from Australia Post will require a signature on delivery so that we may deliver our parcels securely to our customers.

    If you are not at home or place of delivery to sign for the parcel, the delivery person will leave a card informing you at which local post office it can be collected.

    Product and stock availability

    We make every effort to have the items you want in stock at all times. In most instances, if a product appears on our site, we have it in stock. As we hold a large variety of brands and products some items will be only available in limited amounts, and we cannot guarantee that an item can be restocked. Should an item be temporarily out of stock, a consultant will contact you with anticipated delivery dates or provide you with an exchange or refund where possible.


    All customers of Ma House will receive a receipt of purchase with the order. Please refer to the order number that was emailed to you in your order confirmation, should you have any enquiries regarding your order.

    Your tax receipt can be printed or emailed out for your referral.

    Delivery information

    Ma House understands when purchasing items through our store, customers want the most reliable and effective service used to deliver their goods on time. We use Australia Post Standard, Australia Post Express and can offer click and collect from our retail location. 

    Order status

    You can log into your user account in order to check the status of your order. Otherwise, for further information regarding your order you can contact us at